LINE Helps 02 UK Maintain Network Performance

LINE Communications Group is helping O2 UK, one of Britain's largest mobile network operators in one of its key strategic imperatives; network quality.

LINE has successfully developed a training programme that will allow every one of the company's employees to monitor, diagnose and report network performance

The 20 minute intranet delivered e-learning module, will allow employees to use the latest ETM (Engineering Test Mode) technology to access detailed location and performance data. This information can then be quickly analysed by technical staff in order to diagnose any performance problems, restoring maximum coverage more quickly.

O2 UK has made the technology available on every employee's mobile phone, and LINE's learning module explains how to access the information quickly and simply. Speed to market was a central consideration in the implementation of this project and the intranet delivered training programme was conceptualised, designed and developed in under four weeks. It was important to develop a solution, which provided a worthwhile learning experience, coupled with an appropriate level of interactivity.

One of the functions developed by LINE was an interactive quiz at the end of the module, which allowed individuals to print out a certificate, providing they reached the desired competence.

Piers Lea, CEO of LINE says, 'In the increasingly competitive UK mobile communications market, network performance is seen as being a key differentiator, and vital to continued customer satisfaction. LINE's e-learning module is helping to ensure that all staff play a part in maintaining and improving this vital area.'

'August 16th, 2002